Help and support

Customer Service

How can I contact customer support?

If you need assistance with your order, have questions regarding our product, or are noticing any problems with our site, we would like to know and help. Below is our customer service contact information: Phone Toll-free: (888) 876-7659 Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah Hours: Monday – Thursday 7:30 AM – 4:30 PM (PST), Fridays 7:30 AM – 2:00 PM (PST)

Replacements

What if I lost parts of the game or the rules?

If you purchased the product new from a retailer (not second-hand) and it is missing any parts, please let us know. A proof of purchase is required. Please complete and submit a form located here: Include your name, email address, phone number, address, your order number (if applicable) and item’s UPC number (located on back of game box). Please note that shipping costs may apply.

Are the game rules available online?

If rules are available to download for a particular game, a rules link will be listed on that item’s page. We are busy uploading rules to our product pages, so please check back often for updates.

Orders

How do I change or cancel my order?

If your order (or pre-order) has not yet shipped, you may cancel or change your order by contacting customer service. Include your name, email address, phone number and order number.

Can I place a phone order?

Sorry, we do not accept phone orders. Please place all orders using our web site.

Payments

What types of payment can I use?

We accept credit cards (Visa, Mastercard, Amex & Discover Card).

My payment was declined – why do I still have a payment charge on my credit card statement?

For your safety and security, Utilizes Address and CVV Services for all our credit card sales. That means if the customer address input here does not match the credit card billing address, the transaction is subject to decline. Unfortunately, even if a transaction is declined due to an Address or CVV Mismatch, the authorization code and the hold on the authorized funds will remain on the customer’s card until the card issuing bank removes the authorization. As a result, the held funds may be subtracted from the customer’s available balance, and an online statement may show the authorization request, which might be mistaken for an actual charge. Most card issuing banks will remove authorizations within 3-7 days if they are not claimed for settlement.

Shipping & Delivery

When will my order ship?

You will receive a shipment notification e-mail with a tracking number once the product has shipped.

Do you ship internationally?

We can deliver your order to any location worldwide. Please leave your contact information, and we will make sure to send you the details by email. Contact to us

Can I ship to multiple addresses?

We can split your order and deliver it to multiple addresses

Returns

Can I return my order for a full refund?

The customer is responsible for shipping costs for any returns except for if the item is damaged upon receipt or if an incorrect item was received. A processing fee may be assessed if a return label is provided.

I received an incorrect or damaged item. What do I do?

We cannot offer a full refund unless the purchaser contacts us directly. Please have the purchaser complete and submit a form located here: Contact to us Include your name, email address, phone number and order number.

Do I need to pay to return an item?

If we shipped an incorrect or damaged item, we’ll pay for all shipping costs to fulfill your order. For all other returned orders, shipping is the customer’s responsibility.

Retailer Information

I am a retailer and would like to carry “Captain Phillip” product in my store, can I place an order?

Thank you for your interest in “Captain Phillip” game products. Please leave your contact information for us to get in touch with you Contact to us

Corporate Custom Game Information

I have a client who wants to make a custom game, how do I get started?

Thank you for your interest in “Captain Phillip” game products. Please leave your contact information for us to get in touch with you Contact to us

Other info

Is there a connection between Captain Phillip and the movie Captain Phillips, starring Tom Hanks?

The game, "Captain Phillip" refers to a first name, while in the movie, "Phillips" is the surname of Captain Richard Phillips. Although both the game and the movie feature pirates and cargo ships, the game only loosely resembles the film's plot. "Captain Phillips" is based on the true story of the Maersk Alabama hijacking in April 2009, where Captain Phillips, played by Tom Hanks, was taken hostage by Somali pirates, with Barkhad Abdi portraying their leader, Abduwali Muse. There is nothing like that in the game’s plot.

The playing field resembles the board game Monopoly. Is there a difference in the game algorithms between Monopoly and Captain Phillip?

The game Captain Phillip is unique and uses its game algorithms. For example, to win in the game, Captain Phillip, it is enough to collect 21 containers of the same color on the ship's deck. The loading ship process resembles the rules of Black Jack (the most common game in casinos), where there may be a bust of drawn cards. There is a container terminal in the middle of the playing field, and the "Cargo" cards resemble simple playing cards from 1 to 6. There is nothing similar between the game Captain Philip and Monopoly.